Write your question
Write the subject you want to understand in everyday language. You do not need to share sensitive medical details.
- Share the general context of your routine, goal or concern
- Write the subject where you need clarity
- Do not send sensitive health details in the first message
Understand the current option
The team can explain the information available for your topic, the current format of an online or Zoom session, its timing and scope. Keep the first question simple so the conversation can begin clearly.
- Ask about the format and timing
- Clarify the scope and next step
- Ask again about anything that is unclear
Choose a next step when it is clear
If anything about a programme or session is unclear, ask about it first. Decide whether to continue only after you understand the available information, format and your circumstances.
- Consider the answer in the context of your circumstances
- Do not decide in a hurry or under pressure
- Continue only when you have clarity
